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AI#06
NextGen Calling
Sr. Full-Stack Developer·2023 – Present
N
NextGen Calling
Overview
NextGen Calling is an AI-powered voice calling platform where intelligent agents handle calls autonomously. Businesses upload a knowledge base — product docs, FAQs, policies — which the AI ingests and uses to answer caller questions, qualify leads, and route escalations in real time.
Twilio media streams feed live audio through a speech-to-text pipeline that transcribes conversations in real time. A FastAPI backend orchestrates agent logic, manages call state in Redis, and exposes a React dashboard for configuring workflows, reviewing transcripts, and monitoring call performance.
Key Highlights
- ✓Knowledge-base document ingestion powering AI agent responses
- ✓Dynamic call workflow builder — define branching logic without code
- ✓Real-time speech-to-text transcription via Twilio media streams
- ✓Redis for live call session state and agent context management
- ✓Inbound and outbound AI call handling with escalation rules
- ✓React dashboard for workflow configuration, transcript review, and analytics
Tech Stack
FastAPITwilioRedisReactAI
Project Info
- Category
- AI
- Period
- 2023 – Present
- Role
- Sr. Full-Stack Developer
- Status
- Shipped